Should I login into WhatsApp in the original device when transfering the data? If no, please try again after downloading iTunes.Īlso please make sure you are using the latest version of our program. If yes, please completely uninstall iTunes and its components on the computer and reinstall it, then try to reconnect your iOS device again. You can disconnect and reconnect again by several times to see if it can be recognized.įor iOS device users, please check whether iTunes has been installed on your computer. Try another computer or restart your device and the computer.To ensure the high-rate of success, the original cable is highly recommended. Try other USB ports and cables for connection.Please wait a minute every time you change it.Īt the same time, please check the below points to rule out the potential reasons that ignored in this process.
Please switch the USB connect mode(MTP,PTP, MIDI) and make sure the USB debugging is enabled. For Android device users, please check if your Android device can be recognized by the computer.
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